Project file — Social Solicitors / House of Prints — page 04Agency operations

Agency Workforce & Client Management System

The internal system an agency runs on: people, clients, tasks, focus and access.

Case StudyInternal Systems

An internal operations dashboard covering employee/HR management, client management, task and project boards, focus tooling, analytics and access control.

Business context / industry

Built for internal agency use; there is no public URL.

Business problem

Agency delivery was spread across disconnected tools, making workload and client status hard to see.

Objective

Bring workforce, client and task data into one operational view.

Vatsal's role

Coordinated the requirements for the system
Contributed to the specification of workflows and roles

Team / collaboration

Specification coordinated with founders and the internal development team.

Process / execution

Gathered requirements from operations and delivery staff
Mapped roles and permissions
Specified boards, analytics and reporting views

Solution & features

Employee / HR management
Client management
Task and project boards
Focus mode and pomodoro tools
Analytics charts
API key management
Role-based access

Tools / technology

Internal web stack · Analytics tooling

Visual evidence

From the archive

Photograph slot[PROJECT SCREENSHOT — SOCIAL SOLICITORS OS]Real photograph to be placed here — no stock imagery used.

Agency Workforce & Client Management System — real screenshot slot.

Learning

Internal tools reveal the real process — writing the spec forced the agency to admit how work actually flowed.